Shipping Policy

Domestic Shipping within the US

We’ve made it easy for you to receive your new purchases! There are 4 domestic shipping options for you to choose from at checkout. Choose from our quicker shipping methods if you need your items rushed.

Free Shipping

All orders in the Continental USA over $50.00 get FREE standard shipping!

Please allow 1-2 business days for processing. Once the order is processed, it will be at your door within 2-8 business days.

Standard Shipping - $7.00

Please allow 1-2 business days for processing. Once the order is processed, it will get to you within 2-8 business days.

Priority Mail - $14.00

Please allow 1-2 business days for processing. Once the order is processed, your package will arrive within 1-3 business days.

Next Business Day - $32.00 (will ship same day if the order is placed by 3pm EST on M-F)

Items will ship the next business day if orders are received after 3pm EST. Once the order is processed, you will receive your order the following business day.

 

International Shipping

We currently ship internationally. Rates are determined based on weight, dimensions, and destination. There are 2 international shipping options available to you at checkout. Please see the options below to help you choose the best for your needs.

Unfortunately, First Class is unavailable for packages over 4 pounds.

First Class International

Please allow 1-2 business days for processing. Once the order is processed the estimated delivery time is 7-17 business days. Please note that insurance and tracking are not available for this shipping method.

Priority Mail Express International

Please allow 1-2 business days for processing. Once the order is processed the estimated delivery time is 3-5 business days.

 

General Shipping Information

The delivery times we estimate do not include weekends or holidays. Our business days are Monday through Friday. Shipping charges are nonrefundable, and any delays that occur due to shipping carrier are beyond our control.

Red Tulip Boutique is not responsible for lost or damaged items in the mail. Once the items are marked shipped, the US Post Office will be responsible for ensuring items are delivered on time and in good condition. Once products are marked delivered by the Post Office, you will need to contact your local Post Office to obtain information regarding your package.

 

If shipping issues arise please contact:

USPS: 1.800.2758777

International USPS: 1.800.222.1811

 

 

Customer Responsibility

It is the responsibility of the customer to enter the correct shipping address. We do realize mistakes happen; however, due to the fast turn around time to ship orders, there is a small window to revise an incorrect address or other incorrect information. If you decide to cancel your order or want change your shipping address, please email us at info@redtulipboutique.com with your request and any changes ASAP.

We cannot guarantee we will be able to make changes in time before the package is released. Red Tulip Boutique is not responsible if a package is shipped back to us due to incorrect or undeliverable addresses.  

 

Return Policy

Guidelines

  • We accept returns for an online store credit only for non-final sale items up to 14 calendar days from package receipt date.

  • Items that are on sale or marked Final Sale cannot be returned or exchanged. For any questions, please contact us at info@redtulipboutique.com

  • The customer is responsible for return shipping costs.

  • Damages must be reported within 3 days of receiving merchandise or cannot be returned. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

  • Items returned to us with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping cost.

  • If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a return if the items have any signs of wear, wash, alteration, misuse or damage. 

Return Process

  • Please refer to the Return Policy above to ensure that your return meets the criteria stated.

  • Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed return form, which you can download below.

  • Please note that shipping and handling charges from the original purchase are not refundable. Return shipping costs are currently not reimbursed by Red Tulip Boutique.

 

Send Returns to:

Red Tulip Boutique Returns Dept.

Order #_______________

5055 Saint Augustine Rd. Suite 9

Jacksonville, FL 32207

 

Download the Returns Form

 

Contact Us with Any Questions!

If you believe that you have received DEFECTIVE merchandise, that we shipped incorrect merchandise, or if you have any questions, concerns, or just want to tell us how much you love us, please contact our customer service representatives immediately at info@redtulipboutique.com or call us 1.888.508.7186 between the hours of 9:00-5:00 Monday-Friday EST.